Three Elements Of Excellent Customer Service

In the home cleaning world, there may be no single thing as important as trust.

People want to get their homes cleaned conveniently, but above all, they want to be able to trust the people who are in their home.

In other words, the cleaning service itself is not valuable if you don’t have that trust. So many people who are anxious about this process have nightmares that they’re going to encounter problems with cleaning crews that go far beyond whether everything was spotlessly sanitized or not!

With that in mind, we are able to offer our customers the kinds of reassurance and peace of mind that they need as they rely on someone else to help with maintaining their property.

Pet-friendly Cleaning

We love your furry friends, and we take care to accommodate clients with cats, dogs and other pets.

We get it – your pets are like part of your family. If you have pets at home while you’re away, you’re concerned about how cleaners are going to interact with your animals. This is one element of what we cover when we talk to individual customers, meeting and greeting their four-legged friend, so that everyone is comfortable the first time we visit.

Team Scheduling

Then, of course, people want to know who’s going to be in their home, and how many people are going to be there for a cleaning session. Again, most of these customers are not going to be physically present in the home. They just want the basic information!

Why wouldn’t a cleaning company provide that? Well, maybe it’s inconvenient or something, but we feel it’s very important, and our customers tend to agree. Some of the positive reviews we’ve gotten revolve around us being able to provide the information transparently, and say who’s going to be on site at a given time. We often work in pairs, but this can be customized according to the customer’s needs and desires.

By the Room

Also – where are the cleaners going to be in the house?

Again, it’s a pretty reasonable question, and unlike some other generic cleaning companies, we make room by room plans, and even offer customized task listing to make sure that our services are tailored to what the customer needs.

These aren’t just ‘nice little extra details’ – they change the results and how you feel about your cleaning service. It’s easy to have confidence when you’ve been using the same place for 10 or 20 years. It’s harder to have that confidence at the very beginning – but with what we’ve built into our business model, we make sure that our customers are not ‘iffy’ about the choices that they’ve made as we go about our work!